Frequently asked questions
Can my hot water cylinder be repaired?
Yes, more than likely.
How do I Choose a new water heater?
Yes! To add a picture follow these simple steps:
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Enter App Settings -
Click the "Manage Questions" button -
Click on the question you would like to attach a picture to -
When editing your answer, click on the picture icon and then add an image from your library
My Cylinder Is leaking. Now What?
Yes! Users can add video from YouTube or Vimeo with ease:
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Enter App Settings -
Click the "Manage Questions" button -
Click on the question you would like to attach a video to -
When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL -
That's it! A thumbnail of your video will appear in answer text box
How much will a replacement hot water heater cost?
The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
Do you offer a payment plan / Finance / Split Payment?
Do I need an electrician?
How long will the installation take?
Do i need to be at home during the installation?
What Guarantees do you offer?
Can I Have a Free Quote?
Do you service my area?
What is the best way to heat my water? Electric hwc, Gas storage hwc, Gas Instantaneous, Heatpump or Solar?
I have a cheaper Quote. Can you beat it?
Are you a qualified and registerd plumber?
Where can i find your returns policy?
Our returns policy is available upon checkout.
-To be eligible for a return, your item must be unused and in the same condition that you received it.
-Your item must be in the original packaging.
-Your item needs to have the receipt or proof of purchase.
-We will immediately notify you on the status of your refund after inspecting the item.
-If your return is approved, we will initiate a refund to your credit card (or original method of payment).
-You will receive the credit within a certain amount of days, depending on your card issuer's policies.
-Shipping costs are nonrefundable.
-If you receive a refund, the cost of return shipping will be deducted from your refund
-Shipping charges will be charged on all items that include free delivery, if returned.