Frequently asked questions

Can my hot water cylinder be repaired?


Yes, more than likely. More often than not hot water cylinders can be repaired by a simple fix. You may just have a leaking portion of pipework that may need mending, A faulty thermostat or a coroded element that can be replaced. Although, If your hot water cylinder or gas hot water unit is more that 10 years old and/or leaking from the tank itself then a repair is generally not recommended nor a cost effective option. We try our best to provide a repair rather than a replacement where possible because lets be honest.. Nobody budgets for a hot water cylinder replacement....and rightfully so. We have an experienced team of hot water experts and hot water electricians on hand to help identify and diagnose your problem effortlessly - So eliminate the guess work and speak to one of our friendly team today! Call us on 0508 367 468.




How do I Choose a new water heater?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




My Cylinder Is leaking. Now What?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How much will a replacement hot water heater cost?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.




Do you offer a payment plan / Finance / Split Payment?





Do I need an electrician?





How long will the installation take?





Do i need to be at home during the installation?





What Guarantees do you offer?





Can I Have a Free Quote?





Do you service my area?





What is the best way to heat my water? Electric hwc, Gas storage hwc, Gas Instantaneous, Heatpump or Solar?





I have a cheaper Quote. Can you beat it?





Are you a qualified and registerd plumber?





Where can i find your returns policy?


Our returns policy is available upon checkout. Refund Policy included below. Return & Refund Policy. Thanks for shopping at www.thehotwatercompany.co.nz, If you are not entirely satisfied with your purchase, we're here to help. Returns -You have 30 calendar days to return an item from the date of purchase.
-To be eligible for a return, your item must be unused and in the same condition that you received it.
-Your item must be in the original packaging.
-Your item needs to have the receipt or proof of purchase. Refunds -Once we receive your item, we will inspect it and notify you that we have received your returned item.
-We will immediately notify you on the status of your refund after inspecting the item.
-If your return is approved, we will initiate a refund to your credit card (or original method of payment).
-You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping -You will be responsible for paying for your own shipping costs for returning your item.
-Shipping costs are nonrefundable.
-If you receive a refund, the cost of return shipping will be deducted from your refund
-Shipping charges will be charged on all items that include free delivery, if returned. Restocking Fees: -A Restocking fees may apply on all returned items. Contact Us If you have any questions on how to return your item to us, contact us on 0508 367 468 or email accounts@thehotwatercompany.co.nz.





Useful Links

Product Search

Contact Us

Office Hours: Mon - Fri 8:00am - 5:00pm

Business Hours: 24 Hours / 7 Days

Call Free: 0508 367 468

 

Enquiries

info@thehotwatercompany.co.nz

Urgent Bookings / Quotes 

Bookings@thehotwatercompany.co.nz

Sales@thehotwatercompany.co.nz

0508 367 468 

Locations

Auckland

Northland

Waikato

Bay Of Plenty

Wellington

Social

Mailing List

Copyright Protected by The Hot Water Company Limited.
The Hot Water Company Logo including images of Rheem Hot water Cylinders.

Hot Water Help Line

24hours - 7 Days

0508 367 468